Service and update agreement

Upon expiry of the 1st year of free service, you can choose to enter a service and update agreement with EMD. The annual price for a service and update agreement is 20% of the current valid list prices for your modules. The service and update agreement includes:

• Free download of new versions and developments of the software programs
• Free of charge hotline support by phone or on-line in using the software and other required topics
• Free download of update patches, hotfixes and manuals

The service agreement can of course be cancelled with expiry at the end of the forthcoming quarter.

Hotline team

Our experienced team of energyPRO consultants are always happy to assist you with any enquiries regarding the software and its use.
EMD's Hotline team in Aalborg, Denmark provides worldwide hot-line support. The direct e-mail address for hot-line support: energypro@emd.dk

	Anders N. Andersen (M.Sc. and B. Com. (org)) Head of Energy Systems tel. +45 9635 4456 e-mail: ana@emd.dk Curriculum Vitae Languages: DK, EN, DE		Henning Mæng (M.Sc. (eng), Ph.D) Consultant tel. +45 9635 4454 e-mail: hm@emd.dk Languages: DK, EN
	Leif Holm Tambjerg (M.Sc. (eng)) Consultant tel. +45 96 35 44 57 e-mail: lht@emd.dk Languages: DK, EN

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EMD International A/S  Niels Jernesvej 10  9220 Aalborg Ø Denmark  
Tel.: +45 9635 4444  Fax: +45 9635 4446  E-mail: emd@emd.dk